Frequently Asked Questions

Do you take walk-in patients or do you need to make an appointment?

We are an appointment-based practice although in emergency situations we will take walk-in appointments. Please always call 000 if it is a life-threating emergency but for acute emergencies eg: lacerations, falls etc we are able to offer priority treatment.

How much is the cost of a consultation?

We are a private billing practice. This generally means that there is a gap above the Medicare scheduled fee. The amount of the gap depends on multiple factors such as the type of consultation, if adult or child and if any private vaccinations were required. We can bulk bill (no gap) patients in need and for some services at the discretion of the doctor. Please ask our receptionists for more information.

How do I get a medical certificate?

You will need a consult with one of our doctors to receive a medical certificate. We are not able to backdate medical certificates past the day you saw the doctor for the condition, so please keep that in mind and come in earlier rather than later to get the certificate.

Can I transfer the medical records from my previous practice/doctor to this practice?

Yes, if you would like your records sent to us please ask reception for a ‘transfer of record form’ which we will send to your previous practice. The form is also attached below for convenience.

Download form

Do you send out appointment reminders?

We do not send out text message reminders for a general 15-minute consult with one of our GPs. We do however send out text message confirmations for all allied health, specialist appointments, extended consults with our GPs and vaccinations with our nurses.

Why is my doctor running late?

Our doctors and receptionists are not able to pre-empt how long an appointment will take.  Seemingly simple problems may need further exploration and discussion. Our doctors are thorough and will not ask a patient to leave until they are confident the highest standard of care has been given. This may cause a delay. Occasionally an unforeseen emergency patient may require medical attention and need to be fitted in. We ask for your understanding in these incidences.

Do you have parking on site?

Yes, we do. The entrance to parking lot is located at the back of our building off Short Street.

I don’t have Medicare can I still see a doctor?

Yes, however you will need to settle the consult privately.  You may be eligible for a partial refund depending on your health insurance eg: international students.

I am a work cover patient; can I be seen at your practice?

Work cover patients are treated in the same way as regular patients. These patients must inform their employer before their first consultation and provide a claim number related to their current case. If you do not have a claim number, you will be asked to pay for the consultation which will be reimbursed by the employer or insurance company.

Do I need an appointment for a blood test?

As long as you have a pathology request form from your GP, you do not need to make a booking for the most regular blood tests. Just visit the practice and see the onsite pathology collectors. Douglass Hanly Moir is open from 7:30am-3:30pm Monday thru to Friday and Saturday mornings from 8am-12pm.

What about ATSI patients?

HHMP acknowledges and respects the ATSI people and is honoured to contribute to their healthcare. Extra services are available for patients who identify as ATSI to help with prevention and closing the health care gap that exists. Please discuss these with your doctor.

Do you provide assistance for non English speakers?

HHMP uses the national Translation and Interpreter Service to organise an interpreter from the appropriate language group for patients. Please call us to make a booking for a loved one or friend and inform us that an interpreter is required.


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