Patient Communication

Telehealth

Doctors working at HHMP offer patients the ability to have consults from the comfort of their own homes or workplaces either by phone or video. While These do not replace face-to-face consults, many consultations such as giving results or requesting usual medications can be safely and effectively completed via telehealth. To book a Telehealth consult, please ask reception. Fees for telehealth consults can vary based on type of consult and patient eligibility.

Phone Calls

Doctors working at HHMP may be contacted by phone during normal surgery hours. If the doctor is in a consultation a message will be taken by reception and your call will be returned by your doctor as soon as possible. This may not be until the end of the session or the next day. If your call is urgent you will be put through to the nurses or doctor for immediate assistance.

Scripts

Regular patients who have seen their usual doctor in the last 6 months, may request a repeat script for their usual medications. This may be done by your usual doctor at their discretion without you having to make an appointment. In order to get a repeat script from your doctor, we ask that you please call the reception desk at least 72 hours before the script is needed and have the name of your script and the dosage ready. You will need to have been prescribed the script by your GP before and have seen your GP within the last six months.

Once the GP has done the script, we have the ability to email it or fax it to many local pharmacies. Otherwise you can pick it up from reception. If you do need the script faxed somewhere out of the local area please have the name of the pharmacy, fax number and address of the pharmacy ready to let reception know.

Patient Communication
Patient Communication

Referrals

Patients may also have the opportunity to get a renewed referral for a specialist they have previously seen without an appointment. To request an updated referral please call reception 72 hours before the referral is needed and let reception know which specialist you are seeing. You must have been previously referred by your doctor and must have seen the specialist before. Further, your condition must not have changed and that you have been seen by your doctor within the last 6 months. Please let the reception staff know if you are picking up the referral or if you would like us to fax or email it over to the specialist’s rooms.

Blood Test/Radiology Results

Generally, doctors at HHMP at their discretion are happy and able to give pathology and radiology results over the phone if these are simple and uncomplicated. Doctors may want to see patients for confidential or more complex results. These often necessitate a follow up appointment for treatment or if more testing is required. If your doctor needs to see you for your results, a staff member will call and inform you to make an appointment. If you do not hear from your doctor or from a member of staff, please call reception on (02) 9817 2080 and ask for your doctor to give you a call back with your results.

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